This issue typically occurs when the route name includes the character “-” (hyphen).

In the system, a hyphen is a reserved character used to concatenate the “From” and “To” places to generate route names automatically. If a user manually adds a hyphen while naming a route, the system may not recognize it correctly during searches, leading to search failure.

To ensure routes are searchable:

• Avoid using the hyphen (-) character manually in route names.