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• Why Is the "On-Time Delivery" Expense Not Calculating in the Driver Section When Creating a Tripsheet?
  To ensure the "On Time Delivery" expense is calculated in the Driver Section when creating a Tripsheet, follow these steps: Select the Correct Expense Group: Navigate to
• Why am I seeing 'Amount Cannot Exceed 0.00' while making payment entries?
  This issue occurs due to incorrect configuration settings. To resolve: Configure HS Advance/Voucher Max Amount: Go to Configuration Application [12033] and set the Max Amount allowed for
• Why am I seeing 'Document Not Available' when downloading an image from the Image Dashboard?
  If you encounter this message while attempting to download an image, consider the following: Check if migration is in progress – If migration is underway, you
• Why is the voucher not appearing on the Supplementary Bill - Logistics [1270]?
  If a voucher is not showing on the Supplementary Bill - Logistics [1270], follow these steps to resolve the issue: Verify the voucher type – Check
• Why is data not getting uploaded through the Excel file?
  If data is not uploading through the Excel file, ensure the following validations are met: Data Consistency – The values in the Excel file must match
• Why Is the Account Not Visible on Vendor Master [951] or Client Master [948]?
  If the account is not visible on Vendor Master [951] or Client Master [948], follow these steps to resolve the issue: Check Account Mapping: Verify whether the
• Why Is CN Not Displaying in Ascending Order in the Grid?
  The CN (Consignment Note) in the grid is sorted based on the Order By option selected in the Search Criteria section. If Order By = CN
• Why Is GST Not Getting Calculated?
  If GST is not being calculated, ensure that the checkboxes for the relevant line items in the grid are selected. GST will only apply to
• What Is the Correct Date Format for Excel Uploads?
  While uploading any data through Excel, the date format should be in DD/MM/YYYY unless a different format is explicitly mentioned in the sample Excel file.
• What Is the Default Debit Account Source for "Driver Fuel Advance" Vouchers?
  For the voucher type "Driver Fuel Advance", the default Debit Account is automatically populated based on the Owner mapped to the vehicle in the Vehicle
• Why Is Fuel Budgeting Not Visible for a Vehicle?
  If Fuel Budgeting is not displaying for a particular vehicle, it is likely because the Vehicle Type is not mapped. To resolve this issue, navigate
• Why Am I Getting an "Error" Message While Creating a New Preventive Name?
  If you encounter an "Error" message while creating a new Preventive Name, it's likely due to the name exceeding the character limit. Ensure that the
• Why Am I Getting an Error While Uploading or Downloading an Image?
  If you're receiving an error message during image upload or download, it's likely due to the bucket not being created for the client. To resolve
• Why Am I Receiving an Error Message While Generating an eInvoice?
  If you are encountering an error message while trying to generate an eInvoice, it could be due to an incorrect PIN Code or incorrect State
• Why Am I Facing Issues While Uploading an Excel File on Form 724?
  If you are facing issues while uploading an Excel file on Form 724, ensure that the Excel file format matches the module-specific format exactly.The template
• Why Is the Item Not Appearing in the Search Results on the Requisition Form?
  If an item is not appearing in the search results on the Requisition Form, it is possible that the item has been marked as Deleted. To
• What Causes an Error While Uploading the Rate Chart Through an Excel File?
  When uploading the Rate Chart through an Excel file, ensure that the following columns are correctly included in the file format: Route Date Origin Destination Material Group KM Unit Lower Range Upper Range Missing or
• Why Are TDS Rate Amount and Type of Service Not Showing on the Form?
  If the TDS Rate Amount and Type of Service are not appearing on the form, please check the following: 1. Revisit the configuration settings. 2. Ensure that
• Why Am I Getting the Error "String or Binary Data Would Be Truncated" While Importing a Transaction?
  If you receive the error message "String or Binary data would be truncated" while accepting a voucher during transaction import, it indicates that one or
• Why Am I Getting the Alert “Mark Maintain Bill By Bill Flag Yes” in Account While Submitting an Entry?
  The alert “Mark Maintain Bill By Bill Flag Yes” usually occurs when the selected account is not configured properly for the type of transaction being
• Why Am I Getting an Error While Uploading or Downloading an Image?
  If you encounter an error message while uploading or downloading an image, the most likely cause is the absence of a configured Bucket for the
• Why Are the Default Ledgers "Profit & Loss A/c" and "Reserves & Surplus" Not Visible?
  If the default ledgers "Profit & Loss A/c" and "Reserves & Surplus" are not appearing in the system, it is likely that they were not
• Why I am getting error while Downloading Image
  If you're encountering an error message while downloading an image, it could be due to the absence of a configured storage bucket for the client.
• Why is the stationary not searchable even after mapping it with the branch?
  If the stationary item has been created and successfully mapped with a branch but is still not appearing in the search results, it may be
• Why is the voucher related to the Tripsheet showing an error even after being imported?
  If the voucher related to a Tripsheet is already imported but still throws an error stating that one of the associate bills is not imported
• Why are entries not showing on the report in case of Driver Debits?
  In the case of Voucher Type: Driver Debits, the report displays only those entries where the driver is taken on the Debit side during voucher
• What to do when a party is not getting searched in CR/DR Account?
  If a party is not searchable in CR/DR Account even after proper Voucher Type Group Mapping, it is likely that the party is blacklisted.To resolve
• What to do when item is not visible on the Requisition Form?
  If an item is not appearing on the Requisition Form, it is likely that the Inventory Flag for that item is not selected.To resolve this: Go
• Why is AdBlue Qty not showing while creating the Tripsheet?
  If AdBlue details are not showing while creating the Tripsheet, even after proper configuration, then the issue may be due to the Fuel Expense being
• Why is my Vendor/Client account not showing on Account Master [65]?
  If your Vendor or Client account is not appearing in the Account Master [65], it could be due to a role mapping issue. When a
• Why is the "Auto Insert TL" button not mapping the TL with the toll even after showing a success message?
  The "Auto Insert TL" button maps the TL to a toll transaction only if the TL’s date range matches the toll's Transaction Date. Specifically, the
• What to do when Supplier is not getting searched?
  If the supplier is not appearing in the search, it's likely that the party has been blacklisted. To resolve this: Go to the Vendor/Client Master. Locate the
• Why is Helper Salary Being Calculated When Booking Driver Expense?
  If a helper is mapped with the driver, then upon clicking the "Add Auto-Budget" button while booking driver expenses, the helper's salary expense is also
• Why Is a Voucher of Extra Amount Triggering When an Entry Is Updated?
  If a voucher of extra amount is getting triggered during an update, it is likely that the client is using both Emist Pro and Emist
• Why Is the Account Number Not Getting Added from the e-Toll Tag Dashboard?
  If the account number is not being created automatically from the e-Toll Tag Dashboard, it is likely because the client is still using an outdated
• Why Is the Check Number Field Behaving as a Search Field in Some Cases and a Text Field in Others?
  The behavior of the Check Number field depends on the Account type and Payment Mode selected during voucher creation. Detailed Explanation: If the Account selected belongs to
• Why Is My Market Freight Value Not Changing Even After Updating the Freight Value in CN?
  If a CN is already attached to the Triplog and the freight value in the CN is updated afterward, the changes won’t reflect automatically in the
• Why Is the Jobsheet Not Showing on Form 1275 While Creating a Bill?
  Only open Jobsheets are available for selection on the Repair Consume Bill Form [1275].If a Jobsheet has been closed, it will not appear on the
• Why Is the Form ID Not Visible on the Form?
  The Form ID may not be visible because the permission for that object has not been assigned to the user's role.To resolve this issue: Navigate to
• Why Is Stationary Not Getting Searched on the Form?
  If stationary is not getting searched on the form, it may be due to the page limit being reached.Currently, the system restricts each stationary to
• Why Am I Getting "Voucher Number Already Exists" When Trying to Create a New Voucher?
  The error message "Voucher Number already exists" occurs when a voucher with the same number has already been created in the system.To resolve this issue: Ensure
• Why Is the Processed Date Showing as 01/01/1901 on the Dashboard?
  The Processed Date appears as 01/01/1901 on the dashboard for backdated entries.This is a system default placeholder used when the processed date is not explicitly
• Why Is the Account Not Getting Searched in Ledger While Creating a Journal Voucher?
  If an account is not appearing while creating a Journal Voucher, it is likely because the account is grouped under the Purchase Account category. In Journal
• Why Am I Getting "Entry Accepted in Accounts" Message While Updating a Bill?
  The message "Entry Accepted in Accounts" appears when the voucher linked to the bill has already been imported into the Accounts module.Once the voucher is
• Why After Fuel Disbursement, Fuel Records Are Not Showing While Trip Settlement?
  This issue might occur when the Actual Date is blank in the fuel voucher. Resolution Steps: Navigate to Trip Advances Entry Form [771]. Search for the respective Fuel
• Why is the Payment Amount Different in Trip Sheet and Report [4001]
  When comparing payment values between the Trip Sheet and Report [4001], discrepancies may occur if the user overlooks the date range filter. Ensure the date range
• Why is Waiting Days showing value as 0?
  The Waiting Days field is calculated using the following formula:WaitingDays = (Loading Date - Report Loading Date) - 2 If the result of this formula is
• When and how is the Bill ID shown on the CN when part bills are created?
  When part bills are created against a CN, the Bill ID does not appear immediately. However, when a final bill is created covering the entire CN amount, the
• Why am I getting "Reference Number already exists" while posting Repair Consume Vouchers in accounts?
  This error occurs when the Reference Number in the Repair Consume voucher already exists in the accounts module. To resolve this: Go to the Voucher Trace Form Search
• Why am I getting the "Transaction has been locked for this period" message while updating a bill?
  This message appears when the transaction for the specified form falls within a locked period (typically a month). To resolve this: Navigate to the Transaction Locking Form. Check
• What reference is shown on Voucher Trace [547] when an entry is created via Pump Bill Verification [12046]?
  When an entry is generated through Pump Bill Verification [12046], the Voucher Number is recorded as the New Reference instead of the document number. While creating
• Why am I seeing the same account under different classes of the same category in reports?
  If the same account appears under multiple classes within the same category in a report, it is likely due to the account's under group configuration. This
• Why is the "Maintain Bill by Bill" flag not getting unchecked after being saved successfully?
  The "Maintain Bill by Bill" flag is defined based on the party role configuration. If the role assigned to the party mandates this flag, it
• Why is the CN not getting attached to the Triplog when using "Attach LR" or attaching manually?
  If the CN is not getting attached to the Triplog despite verifying the vehicle and route details, the issue may be related to the date validation. The
• Why is the Opening Balance Showing as Blank on the Account Master for an Account?
  If the Opening Balance is appearing blank on the Account Master form, it typically means that the opening balance has not been recorded for that
• Why Is the Fuel Type Not Visible on the Trip Advance Entry Form [771]?
  If the fuel type is not appearing in the dropdown on the Trip Advance Entry Form [771], follow these steps to resolve the issue: Verify Fuel
• Why Is the Origin Field Not Showing Data When Searched?
  The Origin (also known as Mobilise) field will only display data if the Previous Destination field is selected appropriately. This is because the Origin field fetches
• Why Is the Route Suggestion Showing a Different Name Than the Searched Route?
  If the route suggestion is displaying a different name than what was searched, it is likely due to renaming of the "From" or "To" place
• Why is the party not getting searched despite all the configurations?
  If the party is not appearing in the search results, one possible reason is that the party has been marked as blacklisted. To verify and correct
• Why are CNs not visible in the grid while making a bill, even though the Total CN Count is showing?
  This issue generally occurs when there is a mismatch between the Billing Party and the CN Party. To resolve this: Ensure that the CN Party is selected
• Why are created routes not appearing in search results?
  This issue typically occurs when the route name includes the character “-” (hyphen). In the system, a hyphen is a reserved character used to concatenate the
• Why does the Update button keep buffering while updating a Driver?
  This issue typically occurs when the Category is not selected while updating the driver details. In the Driver Master form, Category is a mandatory field, and
• Why am I getting the alert message "Aadhaar Already Exists" while submitting a driver record?
  This alert appears when the Aadhaar number entered is already linked with another driver record in the system. To successfully save the record, the user must
• Why is the Submit button not working while saving vehicle details?
  This issue typically occurs when the vehicle being entered is in a deactive state. To proceed, the user must reactivate the vehicle by enabling it from
• Why is a Hire Slip (HS) showing under TDS or TDS Exempted section in the report?
  In the report: If a Hire Slip (HS) has TDS applied and is posted in Accounts, it will appear under the TDS section. If the HS is
• Why is the Voucher not showing when searched?
  If this issue occurs, check whether the voucher was created using the 940 form.Vouchers generated from the 940 form will not be visible when searching
• Why am I getting an error while uploading data?
  When uploading data using an Excel file, ensure that: The data in the Excel sheet exactly matches the data in the master records. There are no extra
• Why is the Material Trip Advance Voucher not getting deleted from the form?
  If the Material Trip Advance Voucher cannot be deleted and displays the message "One or more item is referenced", it means the advance amount has
• Why am I not able to upload the Tyre Expense GST records through Excel?
  A validation for duplicate expense names has been implemented for Excel uploads. If your Excel file contains the same expense name for multiple row items, the upload
• When Will CN Count Be Visible in the Report?
  The CN Count will be visible in the report only when it is specified as part of the report filters. While generating the report, ensure
• Why Is the Count Not the Same on VDS Dashboard GPS Std and Category Class Mapping?
  The difference in counts occurs because the two forms consider different sets of vehicles: VDS Dashboard GPS Std: Displays class counts that include both active and
• Why Is the Revenue Field Showing Amount as 0 Even After Changing the Freight Value of the CN?
  This issue usually occurs due to incorrect filter selection or missing adjustment type while generating the report.To resolve this: Ensure the filter is set to Un-adjusted. Select
• Why Is the Report Showing an Error When Running the Loss-Making Consignment Report (5231)?
  This error occurs because the Vehicle Type field is mandatory for generating the Loss-Making Consignment Report.If the report is run without selecting a Vehicle Type,
• What Should I Do If I Want to Make a Tyre Expense Voucher Without GST?
  To create a Tyre Expense Voucher without GST, use the 808 form. The 1484 form automatically calculates GST regardless of the client’s GST registration status, so it
• Why Am I Getting the "Wrong Outstanding Amount" Alert While Creating a Money Receipt for a CN?
  The "Wrong Outstanding Amount" alert appears if the user tries to adjust a value greater than the Outstanding Value of the Consignment Note (CN). To resolve
• Why is an item not searchable on the Requisition form even though 4183 report shows it in stock?
  This issue occurs when the Spare Master's Stock Level [1150] entry is missing for the item. To resolve: Check Stock Level Entry: Open Spare Master [1150] and
• Why does the expense name default to the Vehicle Owner when making entries?
  The system displays the Vehicle Owner as the default expense name because expenses are booked under the Vehicle Owner by default. To manage this: Check Vehicle
• Why is a VDS record saving but not showing on retrieval?
  This occurs because VDS entries are meant only for vehicles and not for trailers independently. Key points: Check Entry Type: Ensure the VDS record is being entered
• Why does the VPS Monthly Summary Report not show data for all months in the Tripsheet?
  The VPS Monthly Summary Report shows data based on the Date Type filter selected. If no filter is chosen, it defaults to the From Date
• Why is the Delete button active in the Voucher Trace form despite Read-Only permission?
  The Delete button may appear enabled even if a user has Read-Only permission for a specific form because the system also considers voucher-type permissions. In this
• Why is the Trip Expense Budget not calculated, and advances show as pending approval even when under budget?
  This happens when the Expense Category is not configured in the Emist Configuration Application form. The system requires proper expense category mapping to calculate trip
• Why does creating a CN from the Triplog Dashboard show "Select Route's From Place Branch is not set"?
  This message appears because the From Place Branch Name is missing in the route configuration. The system requires the branch name to be mapped before
• Why does the alert message "Enter Alphabet Only" appear while creating a new Place?
  This alert appears because the system restricts the use of special characters in the Place Name field. For example, entering characters like “_” triggers the
• Why is the Closing Stock showing a negative value?
  The Closing Stock (CL STK) is calculated using the formula: CL STK = OP STK + New Fills – Used Fuel If both Opening Stock (OP STK)
• Why is Driver Fuel Expense not showing in Pump Verification after disbursement but visible in Trip Advance Entry?
  This happens because the disbursed voucher has not been imported into accounts. The Pump Bill Verification form only displays data once the disbursed voucher is
• Why is the Incidental Expense Report not showing any data?
  The Incidental Expense Report is designed to display records only for the voucher types Incidental Expense and Deduction Recovery. If there are no vouchers entered
• Why is the MKT. Freight field not showing on the Triplog Entry [821] form?
  The MKT. Freight field will not appear on the Triplog Entry [821] form if the required permission is missing. This usually happens when the field
• Why does retrieving a record show the error alert "Cannot read properties of Null"?
  This error usually occurs when the Office is not saved against the record. Since the system attempts to read office details while retrieving, the absence
• Why is Driver Code / Driver Name not showing in the report?
  Driver details such as Driver Code and Driver Name are displayed in the report only when a Jobsheet is mapped to the Bill Number. The
• Why is some Ledger not showing in Form 65 while it is visible in Form 93?
  This issue occurs when the same Ledger Name (e.g., Mobile) exists multiple times in the system. In such cases, Form 65 may not display the
• Why is a Bill showing in Loss (Red) in the report?
  A Bill appears in Loss (Red) when the Hire Slip amount created against it is greater than the CN Freight amount. This condition signals that
• Why does the Update button hang on the Driver Master form?
  The Update button may hang if a proper Driver Category is not selected while updating the Driver Master form. The system requires a valid category
• Why is Wheel Position not showing in Form 588?
  Wheel Position does not display in Form 588 if the vehicle has not been mapped in the Vehicle Model Wheel Position Mapping. The system depends
• Why does Form 1275 show the error "Jobsheet No. and Incident Both Cannot Be Empty" when saving?
  This error occurs due to a validation rule in Form 1275: Jobsheet No. and Incident cannot both be empty simultaneously. The system requires at least
• Why are Last Rate, Last Date, and Last Make not showing for some items in Report 91067?
  In Report 91067, the fields Last Rate, Last Date, and Last Make appear only when the following conditions are met: A Purchase Order (PO) has been
• Why is the Submit button not working during Import?
  The Submit button will not work if the Ledger Type is not selected during import. Without this selection, the system cannot process the data, and
• Why is the TDS voucher not showing in Form 944?
  A TDS voucher may not appear in Form 944 if the account group configuration is incorrect. For instance, if a debit account is mapped under
• Why does adding a LUT number show an "already exist" message?
  The "already exist" message appears when the current date is not greater than the last recorded LUT entry date. The system does not allow multiple
• Why is Fastag raw data showing blank in Excel?
  Blank data in the Fastag raw data Excel report usually occurs when there is no data available for the selected date range. The system relies on
• Why is the GST ledger not showing after calculating GST?
  The GST ledger may not appear after calculating GST if the configuration settings are not properly set. Specifically, the 'ITC applicable' option must be checked.
• Why is the Route Name list disabled after enabling Route permission?
  The Route Name list is disabled because Triplog does not allow changing the route once it is saved. The Route Enable permission in Form 122
• Why is Triplog not searchable by Form 930?
  Triplogs created from Form 1488 are not displayed on Form 930, so ensure the triplog was not created from 1488.
• Why is a ledger not showing in the Vendor Tax Invoice [1300] form?
  A ledger may not appear in the Vendor Tax Invoice form if the party is blacklisted. Check the party blacklist to ensure the ledger is not restricted.
• Why are attached images not displaying?
  Attached images may not display if the file type is unsupported or if there are limits on the number of images shown. The system currently
• Why does it show "already exist" when saving a bill?
  The "already exist" error appears when a bill number is duplicated in the system. This can happen if a bill with the same number was
• Why is the Submit button not working?
  The Submit button may not work if the CN is already billed. When a CN has been billed, the system disables the Submit button to
• Why is payment still showing as outstanding?
  A payment may still appear as outstanding if there are deductions such as TDS or partial settlements. Even though a payment has been made against
• Why is battery information not showing in reports?
  Battery details are not visible in reports 4192 and 4441 due to report-specific configurations. Report 4192 is designed exclusively for tyre information, so battery-related data
• Why are HMTDS vouchers not reflecting in TDS forms?
  HMTDS vouchers may not appear in TDS forms due to missing or incorrect configurations. To resolve this, ensure the following: The Type of Service is set
• Why is PAN log not showing on form?
  The PAN details may not appear because they are not updated in the correct form. To resolve this, verify that the PAN number is updated
• Why does the Save button show a sum mismatch error?
  The sum mismatch error occurs when required fields are not properly filled or enabled. This often happens if the Spare Ledger is missing or if
• Why is the discount amount not calculating?
  The discount amount may not calculate if it is entered after the HSNCODE. The system calculates the discount percentage based on the discount amount entered
• Why are CN numbers not showing on the 12059 form?
  CN numbers may not appear on the 12059 form if the CN date is set in the future. The system relies on proper date validation
• Why is MM Freight not calculating?
  MM Freight will not calculate if the MM Rate field is blank, as the calculation relies on the formula: Freight = Rate × Number of
• Why is the battery run kilometer incorrect?
  The battery run kilometer may be incorrect if the vehicle number is mismatched or if there are discrepancies in the data. Ensure that the correct vehicle number
• Why is the hire slip saving process generating an alert message?
  The alert message during the hire slip saving process occurs due to a configuration issue in the TaxRateMaster table. Verify that the VoucherDate is properly
• Why is incorrect KM showing on form 1227?
  The system prioritizes the route KM saved against the party, and if that is not found, it defaults to manual entry. Verify and update the CN to ensure the
• Why is the "Voucher Number Already Exist" message appearing?
  The “Voucher Number Already Exist” message appears when a voucher with the same number is already saved in the system. Each voucher number must be
• Why is tyre number not showing for issuing?
  The tyre number will not appear for issuing if the bill for the tyre has not been generated. The system only allows tyre issuance once
• Why can't I add an item inwarded through used material receipt?
  You cannot add an item inwarded through a used material receipt because the material outward process has not been completed. The used material voucher only
• Why is the popup not opening on Decision Sheet (DS) click?
  The popup not opening on DS click is because according to the defined process, a quote must be added before adding a Direct Decision Sheet.
• Why is the Sales Ledger not showing on the Bill Creation [757] form?
  The Sales Ledger does not appear on the 757 form when the voucher type is not correctly mapped to the Sales accounts group. To resolve
• Why is vehicle data not showing?
  If vehicle data is not showing, check whether the client is using the new toll form or the old one.The old toll form used Master
• Why is triplog data not showing for manual triplog mapping?
  Triplog data may not appear for manual mapping if the process date on form 1167 is incorrect. The system relies on this date to fetch
• Why can't I delete a Material Outward Record with 'N' status?
  A Material Outward Record with 'N' status cannot be deleted if it has been advance settled or is mapped to a tripsheet. The system restricts deletion
• Why is an alert message displayed during import?
  The alert message during import is not an error; it indicates that there is no account balance available for the import. If the net amount
• Why is a specific challan not appearing in reports?
  A challan may not appear in reports if it has an Unload Date recorded in the system. Once the unload date is entered, the system
• Why are bill numbers not appearing on the 438 form?
  Bill numbers may not appear on the 438 form if there are discrepancies in voucher dates or if the voucher has already been settled with
• Why are reference numbers not appearing in form 1278 based on form 1269 details?
  Reference numbers may not appear in form 1278 when linked to form 1269 because the materials have already been issued to vehicles. Once materials are
• Why is the system displaying an incorrect rate amount based on form details?
  The system displays an incorrect rate amount when the user makes an entry in Multi Material mode. Although the rate is correctly picked from the
• Why are Opening KM updates not visible after saving on the 888 form for tyre data?
  Opening KM updates are not visible after saving on the Form 888 (Tyre Data) because of the way the form’s update functionality is designed. In
• Why are bill rates and amounts appearing in reports for POs without associated bills?
  Bill rates and amounts appear in reports for Purchase Orders (POs) without associated bills due to the current behavior of the system after a Material
• What causes e-invoicing alerts for certain bill numbers?
  E-invoicing alerts for specific bill numbers usually occur due to configuration issues in the system. This often happens when the State or City/District fields in
• Why are some own vehicle challans not appearing on the 600/628 form?
  Own vehicle challans do not appear on Form 600 or Form 628 because these forms are specifically designed for Hire Vehicle Challans. The system logic
• Why does an opening balance popup appear when updating ledgers for the first financial year?
  When updating ledgers for new clients in their first financial year, the system displays an opening balance popup as part of the standard process. This
• Why is there an alert message when changing HSN code after creating a bill against an MRN?
  An alert appears when attempting to change the HSN code after a bill has been created against a MRN because the system allows only one GST
• Why is the ledger closing balance not matching the expected amount?
  The ledger closing balance does not match the expected amount because some opening bills (OP bills) are not appearing in the report. These missing bills
• Why are some LAR records not appearing for import, and how can this be resolved?
  Some LAR records do not appear for import because the Hire Vehicle party associated with the LAR does not have an Aadhaar Link in the
• Why is Trip Sheet not showing in report 9134 according to 810 form details?
  For Fuel Expense entries, the Trip Sheet ID is not saved in the system because a single fuel entry can be used across multiple trips.
• Why are advanced configured routes not appearing in reports?
  Advanced configured routes do not appear in reports because the Advance Budget (Adv. Bugt.) for the TL entry has not been saved in the form.
• Why are opening bills not appearing in the 757 form and printouts?
  Opening bills are not displayed in Form 757 or in the print format because the form and its print layout are designed to show only
• Why are specific ledger accounts not appearing in the 1300 form?
  Ledger accounts may not appear in the 1300 form if the party is marked as blacklisted in the Vendor Master form. To resolve this, verify the
• Why is voucher data not appearing on the 167 form?
  Voucher data does not appear on Form 167 because the filters applied do not match the voucher’s details. For example, the voucher may have a
• Why is report data not displaying as per applied filters?
  Report data is designed to display based on Office and Manufacturer categories. If the filters applied do not match these categories, the report will not
• Why is the running balance field not displaying actual data in ledger details?
  The running balance field is not displaying actual data because this is a client-specific customization implemented for BEST. To improve system performance and address regular
• Why are some bill numbers not appearing in reports based on form details?
  Some bill numbers are not appearing in the report because the “Maintain Bill by Bill” option is not enabled for the Billing Party. As a
• Why are hire slip and LAR showing on Form 1325 for TDS deduction when they should not?
  Hire Slip and LAR entries are appearing on Form 1325 for TDS deduction because the related Incidental Expenses vouchers are not displaying TDS details on
• Why is the GST amount not appearing correctly in the report?
  The GST amount may not appear correctly in the report due to the configuration of the ITCApplicable field. If ITCApplicable is set to ‘Y’, the IGSTAMT
• Why is there a difference in closing balances in the 4254 reports of STPL for different date ranges?
  The difference in closing balances occurs because the report logic depends on the Category Class of the driver’s signal. When the report is run for
• Why is a "Route is mandatory" message appearing when adding a new party route on the 948 form?
  To resolve the "Route is mandatory" message on the 948 form when adding a new party route, please ensure the following steps are followed: First, select
• Why is the asterisk not visible for the vehicle number field in the Used Material Receipt voucher type?
  The asterisk is not displayed for the Vehicle Number field in the Used Material Receipt voucher type because the system also shows asterisks for Vehicle
• What should be done if an error message appears when clicking the submit button on Float Refurbish Request 12004?
  If an error occurs while submitting Float Refurbish Request 12004, it is usually because the system cannot find a valid driver entry. To resolve this, create an
• Why is data not appearing in the report for form details?
  Data appears in the report only when the Eway Bill number for a CN is mapped using Form 1438. Since the Sandhu client does not use Form
• Why does the Status Date appear blank in certain vehicle reports?
  The "Status Date" in vehicle reports is determined based on the Time Classification of the vehicle. If the vehicle's status is 'E - Enroute', the report displays
• Why are some credit notes not appearing in the Sales Register report?
  In Report No. 5033 (Sales Register), vouchers such as Sales Credit Note, Deduction Credit Note, or Cancelled Bills are not appearing because the report is
• Why is the battery not appearing for claim according to the old battery stock report?
  In Form 999, the "Send for Claim" status does not appear directly. To process a battery claim: Go to Form 12070 and set the battery’s status
• Why do reports sometimes display fewer line items than expected for vouchers?
  Reports may display fewer line items because the data is grouped by HSN Code. For example, if four voucher lines share the same HSN Code,
• Why is TDS on Consultancy Fees not appearing correctly in Form 65?
  There are two primary reasons why **TDS on consultancy fees** may not appear as expected in **Form 65**: Incorrect Service Type Selection: Ensure that when selecting
• Why does the ledger grid display data beyond the specified 'As of Date'?
  The 1114 form displays data based on the ‘As of Date’ filter. It shows all transactions up to the entered ‘As of Date’, followed by
• Why are hire slips with zero outstanding balances not appearing in the report?
  This report is designed to display only outstanding hire slips — that is, slips with an existing balance. Hire slips with zero outstanding amounts are
• Why are vouchers not appearing on specific forms or reports?
  The vouchers were not appearing because the Group ID was not updated for the corresponding account. Since this field was missing, the voucher did not
• Why do I receive an error or alert message when uploading Hire Purchase Excel file?
  An error message during a hire purchase upload typically indicates a data or formatting inconsistency within the Excel file itself. The system validates the file
• Why does the Route KM in my triplog report differ from the master route distance?
  Discrepancies between the Route KM on a triplog report and the master route distance typically occur due to manual data entry errors. The primary cause identified
• Why does the Excel voucher import fail silently without an alert message during verification?
  If the Excel voucher import process fails during the verification step without displaying an alert message, it is often due to incorrect data formatting within
• Why is the expense list not visible to an admin account but is visible to other users?
  This is the intended functionality of the system. The visibility of the expense list is directly linked to entity mapping at the user level. The system
• Why does a report show data for forms a user currently does not have permission to access?
  This type of report is designed to function as a historical log, displaying the count of how many times a user has accessed specific forms
• Why do reports show only one bill number when multiple bills exist for a single consignment note?
  The system is designed to display only the final bill number in reports, particularly in cases of partial billing against a single Consignment Note (CN). This
• Why is the 'Last Inspection' data missing for some items or vehicles in my report?
  The 'Last Inspection' data may not appear in your report if the necessary information has not been entered into the system for the specific vehicle
• Why is the tyre cost not correctly reflected in the vehicle's total value upon issuance?
  The discrepancy in a vehicle's total value often arises from the specific handling of tyres designated with a 'TP cost' classification. To ensure the correct value
• Why are certain credit notes not appearing in the Sales Register (Report 5033)?
  The Sales Register (Report 5033) is configured to display specific transaction types and, by design, intentionally excludes certain vouchers. If your credit notes are missing,
• Why is the 'Attach Photo' button not working or disabled after importing a voucher?
  The functionality of the 'Attach Photo' button is directly dependent on the state of the 'Submit' button on the same screen. If you are unable to
• Why does search fail when pasting text with special characters but work when typed manually?
  This issue can occur when text containing special characters (e.g., apostrophes, hyphens) is copied from one source and pasted into a search field. The root cause